Unfortunately I don’t recall the steps you need to follow through but If you can get through the process chances are Microsoft’s assigned product key will be different than your purchased product key. Even if you hadn’t used a Microsoft account and/or didn’t purchase it through the store, try anyway. If you have a Microsoft account, try this. ![]() In 2017 he had to re-install it and the following recommendation worked for him. I had used my Microsoft account to purchase it through the store. You can create or update a Help Request online or by calling 41.I installed Microsoft Office Home & Business 2013 in 2015 on a laptop I gave my son. If you are still unable to activate or receive the error contact the Central IT Help Center. Go to the “Advanced” tab and select “Reset”. (or click the cog in the upper-right-hand corner and navigate to internet Options.ģ. From the “Tools” menu select “Internet Options”. ![]() Select Microsoft Office Profession 2013, right-click, and select Change.Ģ. Control Panel> Programs > Uninstall a Programģ. ![]() Next, reset Internet Explorer settings to default.Ģ. First, activate your Office product offline. The problem is related to Internet Explorer, and resetting the program seems to fix the problem. Upon opening Office files or attempt activations, the user is shown “Sorry, we are having some temporary server issues”. Some members of the UMass Community have had activation problems with Microsoft Office 2013.
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